Frequently Asked Questions
Everything you need to know about shopping with Petal & Pup.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days, while express shipping options are available for delivery within 1-2 business days depending on your location.
What is your return policy?
We offer returns for store credit within 30 days of delivery. Items must be in original condition, unworn, and with all tags still attached.
How do I know what size to order?
Each product page features a detailed size guide. Since we curate styles from various designers, we recommend checking the specific measurements or the 'Fit Assistant' tool for the best accuracy.
Do you offer international shipping?
Yes, we ship to most countries worldwide! International shipping costs and delivery timeframes are calculated at checkout based on your specific destination.
Can I make changes to my order after it's been placed?
Because we aim to process orders as quickly as possible, we are generally unable to make changes or cancellations once an order is confirmed. Please double-check your details before submitting.
What payment methods do you accept?
We accept all major credit cards, PayPal, and flexible buy-now-pay-later options including Afterpay and Klarna.